Order Processing Time

After your order is placed, Pimkie will begin processing it within 1–3 days. Processing includes order review, item preparation, and shipment arrangement.

Processing times may be affected by order volume, address issues, payment review, product availability, or incomplete order information. If we need additional details, our customer service team may contact you by email.

Estimated Delivery Time

Once your order has shipped, the estimated delivery time is 2–5 days. Delivery time is an estimate and may vary depending on destination, local delivery conditions, customs review when applicable, weather, holidays, or other factors outside our direct control.

Pimkie does not guarantee a specific delivery date. We recommend checking your tracking information for the most current shipment updates once tracking becomes available.

Shipping Destinations

Pimkie offers Free Worldwide Shipping to available delivery destinations. If a destination cannot be served or if an order requires additional review, our customer service team will contact you using the email address provided at checkout.

Please make sure your shipping address is complete and accurate before submitting your order.

Shipping Rates

Shipping is free worldwide. Pimkie does not charge customers additional shipping fees for standard eligible order delivery.

• Free Worldwide Shipping applies to eligible orders.
• No separate customs duties or import tax payment is required from the customer under this shipping policy.
• If customs duties, import taxes, brokerage fees, or government charges occur, they are included in our Free Worldwide Shipping service and will be covered by us.

Tracking Information

After your order ships, tracking information may take 1–3 days to update. During this time, your package may already be moving through the shipping network even if tracking details have not yet appeared.

If your tracking has not updated after 3 days from shipment, please contact Pimkie customer service at [email protected] with your order number and the email address used at checkout.

Wrong or Incomplete Address

Customers are responsible for entering the correct shipping address at checkout. Please review your name, street address, apartment or unit number, city, state or region, postal code, and country before placing your order.

If you notice an address mistake after placing your order, contact us as soon as possible at [email protected]. We will do our best to help, but address changes may not be possible once an order has been processed or shipped.

Pimkie is not responsible for delivery issues caused by incorrect or incomplete address information provided at checkout.

Customs, Duties, and Import Taxes

Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Customers should not be required to pay separate customs duties, import taxes, brokerage fees, or other government charges for eligible orders under this policy. If you receive an unexpected request for these charges, please contact Pimkie customer service before making any payment.

Lost, Delayed, or Damaged Packages

If your package appears delayed, lost, damaged, or delivered incorrectly, please contact us at [email protected] so our customer service team can review the issue.

Please include the following information when contacting us:

• Your order number
• The email address used at checkout
• Your tracking number, if available
• A short description of the issue
• Photos of damaged packaging or items, if applicable

For damaged packages, please keep the item and packaging until our team has reviewed your request and provided the next steps.

Order Not Received

If tracking shows that your order was delivered but you have not received it, please first check around your delivery location, mailbox, front desk, mailroom, building office, or with household members when applicable.

If you still cannot locate the package, contact Pimkie customer service with your order number and tracking details so we can review the situation.

Multiple Shipments

Some orders may be shipped in more than one package. If your order arrives separately, each shipment may have its own tracking information and delivery timeline.

If you believe part of your order is missing, please contact us with your order number and details about the items received.