Contact Us
Need help with your Pimkie order or shopping experience? Our customer support team is here to assist with clear, friendly guidance.
Email Pimkie Support
For customer service questions, please contact us by email. We aim to respond within 24–48 hours during customer service hours.
[email protected]Customer Service Hours
Our customer service team is available Monday–Friday, 9:00 AM–6:00 PM.
Messages received outside these hours will be reviewed on the next business day.
What to Include
To help us review your request faster, please include the most relevant details in your message.
- Your full name
- Your order number, if available
- The email address used at checkout
- A clear description of your question
- Photos or product details, if helpful
Order Support
Contact us if you need help with an order you placed on Pimkie. Please include your order number and the email address used at checkout so our team can review your request accurately.
Shipping Support
For shipping questions, please share your order number and any tracking details you have received. Our team can help review delivery-related questions and provide the next available information.
Returns and Exchanges
If you have a return or exchange question, please contact us before sending anything back. Include your order number, the item name, and the reason for your request so we can guide you through the next steps.
Product Questions
Need help choosing a size, checking product details, or understanding an item before ordering? Send us the product name or product link, and our team will do its best to assist.
Account Help
For account-related questions, please email us from the address connected to your order or account when possible. This helps us protect your information and review your request more efficiently.
Contact Form Note
Use the contact form on this page if available, or email us directly at [email protected]. Please avoid sending duplicate messages, as this may delay our reply.
Your Privacy
Information you share with Pimkie support is used to review and respond to your customer service request. Please do not include sensitive payment details, passwords, or unnecessary personal information in your message.
We’re Here to Help
Thank you for contacting Pimkie. Whether you have a question about orders, shipping, returns, exchanges, products, or account help, our team will review your message and reply as soon as possible.
