Information We Collect

Pimkie may collect information that you provide directly, information related to your order, and limited technical information when you use our website.

• Contact details, such as your name, email address, billing address, and delivery address.
• Order details, such as products purchased, order number, transaction status, and customer service messages.
• Account information, if you create or use an account on our website.
• Payment-related information needed to complete a transaction through PayPal, Stripe, or credit card payment processing.
• Device and browsing information, such as IP address, browser type, pages viewed, and website interactions.
• Marketing preferences, such as whether you have subscribed to receive emails from Pimkie.

How We Use Information

Pimkie uses collected information for business and customer-service purposes related to your shopping experience.

• To process, confirm, and manage orders.
• To arrange payment processing and transaction verification.
• To provide customer support and respond to questions.
• To manage returns, exchanges, or order-related requests.
• To improve website performance, navigation, and customer experience.
• To send service-related messages, such as order confirmations and important updates.
• To send email marketing when you have subscribed or otherwise agreed to receive it.
• To help detect, prevent, or review possible fraud, unauthorized activity, or misuse of the website.

Order Processing

When you place an order with Pimkie, we use the information you provide to process your purchase, confirm order details, arrange delivery-related handling, support customer service requests, and manage any post-purchase questions.

Please make sure your order information is accurate before submitting your purchase, as incorrect details may delay order processing or customer support review.

Payment Information

Payments may be processed through PayPal, Stripe, or credit card payment processing. Pimkie does not ask you to send full payment card details by email.

Payment information is handled as needed to authorize, complete, refund, or review a transaction. Please do not include passwords, full credit card numbers, or unnecessary sensitive payment details when contacting customer service.

Cookies and Analytics

Pimkie uses cookies and similar technologies to support website functionality, remember certain preferences, understand website performance, and improve the shopping experience.

• Essential cookies help the website operate and support shopping features.
• Preference cookies may remember certain choices you make on the website.
• Analytics tracking helps us understand website visits, page performance, and customer interactions.
• Marketing-related cookies may help measure the performance of promotional content where applicable.

You can manage cookies through your browser settings. If you disable certain cookies, some website features may not work properly.

Email Marketing

If you subscribe to Pimkie email marketing, we may use your email address to send promotional messages, product updates, sale information, and other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe option in the email or by contacting us at [email protected]. Even if you unsubscribe from marketing emails, you may still receive service-related messages about orders or customer support requests.

Service Providers

Pimkie may share limited information with service providers that help us operate the website, process payments, manage orders, support customer service, improve website performance, or send permitted communications.

These service providers are only given information needed to perform their services and are expected to handle customer information responsibly.

Data Security

Pimkie uses reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, loss, misuse, or disclosure.

No online system can be guaranteed completely secure. Customers should also take care to protect account login details, avoid sharing sensitive payment information by email, and contact us if they believe their information may have been used without authorization.

Data Retention

Pimkie keeps customer information for as long as reasonably needed to provide services, process orders, respond to support requests, maintain business records, resolve disputes, prevent fraud, and meet operational requirements.

When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate for the purpose for which it was collected.

Customer Privacy Rights

Depending on your location and applicable privacy rules, you may have rights related to your personal information. These may include the ability to request access, correction, deletion, restriction, or a copy of certain information.

You may also ask questions about how Pimkie handles your information or request to update your marketing preferences by contacting [email protected].

Children’s Privacy

Pimkie does not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the request and take appropriate action.

International Users

If you access the Pimkie website from outside the country where our services are operated or supported, your information may be processed in a location different from your own. By using our website, you understand that your information may be handled as part of providing the shopping experience and customer support.

Policy Updates

Pimkie may update this Privacy Policy from time to time to reflect changes in our website, services, customer support practices, or privacy-related procedures.

When this policy is updated, the “Last updated” date near the top of this page will be revised. Continued use of the website after an update means the revised policy applies to your use of the website going forward.