30-Day Return Window

You may request a return within 30 days of receiving your order. Return requests made after the 30-day window may not be accepted.

Returns sent without contacting customer service first may not be accepted.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

• The return request is submitted within 30 days of receiving the order.
• The item is unused, unworn, unwashed, and in its original condition.
• The item includes original tags, packaging, and accessories when applicable.
• The item is not marked as final sale or otherwise non-returnable at the time of purchase.
• The customer has contacted Pimkie customer service before sending the return.

Item Condition

Returned items must be clean, complete, and suitable for inspection. Items showing signs of wear, washing, damage, stains, odors, missing tags, or missing packaging may be refused or may not qualify for a full refund.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items marked as final sale at the time of purchase.
• Items that have been worn, washed, altered, damaged, or used.
• Items missing original tags, packaging, or included accessories.
• Personal care, intimate, or hygiene-sensitive items when applicable.
• Gift cards or other non-physical products, if offered.

If you are unsure whether your item is eligible, please contact our customer service team before sending it back.

How to Start a Return

Please do not send any return without contacting customer service first. To start a return, follow these steps:

1. Email Pimkie customer service at [email protected].
2. Include your order number, the email address used at checkout, and the item you want to return.
3. Briefly explain the reason for your return request.
4. Wait for our customer service team to provide the correct return instructions and return details.
5. Send the item only after you have received return instructions from customer service.

Return Instructions and Return Details

Pimkie does not display a fixed return address on this page. Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Returns sent to an incorrect address or sent without prior customer service approval may not be accepted.

Return Shipping Cost

Pimkie offers 30 Days Free Returns for eligible items when the return is started through customer service and the provided return instructions are followed.

If an item is returned without contacting customer service first, sent using an unapproved method, or sent to an incorrect address, the return may not be accepted and additional costs may not be covered.

Refund Process

Once your returned item is received and inspected, Pimkie will review whether it meets the return eligibility requirements.

Approved refunds are processed within 3–15 days after the returned item is received and inspected. The time it takes for funds to appear in your account may vary depending on your payment provider.

Original payment method refunds will be issued when possible. If additional information is needed to complete your refund, our customer service team will contact you.

Exchanges

If you need a different size, color, or item, please contact customer service at [email protected]. Exchange availability may depend on current stock and item eligibility.

If an exchange is not available, our team may guide you through the return process for an eligible refund.

Damaged or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected].

Include your order number, a description of the issue, and clear photos of the item and packaging when helpful. Our team will review the issue and provide the next steps.

Final Sale Rules

Items marked as final sale at the time of purchase are not eligible for return or exchange unless the item arrives damaged, defective, or incorrect.

Please review item details before placing your order and contact customer service if you have questions about eligibility.